Shipping Policy

Thanks for shopping with Yotoy. To keep track of your order, contact Yotoy (support@yotoy.com) so we can provide you with the order's tracking number.

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Most products are shipped from our US warehouse, while a few are shipped from our warehouse in China.
  • Warehouse operates during standard business hours from Monday to Friday, excluding holidays.
  • Orders made on the weekends might experience delays.
  • During the peak season (October to December), there may be delays in shipping. We recommend placing your order in advance.

Shipping Cost & Transit Time

  • Destination country: United States
  • US Warehouse Processing Time: Within 48h
  • China Warehouse Processing Time: Whith 72H
  • Non-delivery Areas: U.S. Virgin Islands, Alaska, Hawaii, Guam, Puerto Rico2 PM , Armed Forces of the Americas, Armed Forces of Europe, Armed Forces of the Pacific( If you are trying to ship to a US territory or PO Box, the order will not be able to be processed.)
  • Total Delivery Time = Processing Time + Shipping Time (depending on your location)
  • Ships Monday through Friday, weekends off.
  • Orders placed after 2 PM(Los Angeles time) will be shipped the next day.
  • Shipping Time:

Country

Estimated Delivery Time

Shipping Cost

Courier

USA

 

3-20 Working Days

$10 USD

(Orders <$49)

Standard Shipping

3-20 Working Days

Free Shipping

(Orders≥$49)

Standard Shipping

3-10 Working Days

 

$26 USD

Expedited Shipping

2-4 Working Days

$50 USD

DHL

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided.
  • This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
  • Tracking website: https://m.17track.net/en/

Delivery Time Exceeded

If your order is delayed, please contact us via email support@yotoy.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

  • Order has not been shipped, Within 10H after payment, Cancel Free.
  • Order has not been shipped, More than 10H after payment, a 15% handling fee will be charged.
  • Once the order has been shipped, it cannot be canceled.
  • It will be your responsibility to pay duties & taxes if and when asked to by your local authorities.
  • These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/location.
  • Normally, if your order price is under the threshold of import taxes, you may not be charged regarding the country’s customs policies.
  • Please do not hesitate to contact us if you need help!