Can I cancel or make changes to an order I placed?
Our in-house warehouse team strives to process orders very quickly! When an order is completed online, it is immediately sent to our warehouse for fulfillment. Intercepting orders in progress (regardless of fulfillment status) for cancellations, adding or removing items, or merging orders for combined shipping may not be possible. Shipping fees are non-refundable. We apologize for any inconvenience and hope our faster fulfillment time most often works to your advantage.
Can I place a wholesale order?
yotoy is an authorized retailer of the brands we sell, and we not offer wholesale pricing or provide discounts for bulk purchases.
If you would like to place a large order for a single item, please contact firstname.lastname@example.org and we can look into the possibility of creating a special order.
Why do I get a zip code error message at checkout?
This occurs when the zip code entered for the billing address does not match what is on file with your credit card company.
Scroll below the credit card information and select "Use a different address" if the billing address is not the same as the shipping address. Enter the correct billing name and address.
If this does not fix the issue, please contact your credit card company to confirm the billing address on file.
How to change address?
If you would like to change your address, please send your order number, phone number and new address to our email within 24 hours: email@example.com.
Notes: Once the order has been shipped, the address cannot be changed.
What are your shipping rates?
Standard Shipping: Free shipping for the all order.
Expedited Shipping: Shipping fee is $3.
Priority Shipping: Shipping fee is $12.
Please visit our Shipping Policy for more current shipping rates.
When will my order ship and arrive?
Most items ship from our warehouse in AZ within 2-3 business days.
Standard shipping takes 5-7 business days to arrive;
Expedited shipping takes 3-5 business days to arrive;
Priority shipping takes 2-4 business days to arrive.
For more details, please refer to the Shipping Policy.
Can I look up my order status?
We will email the tracking number when your order has left our warehouse. Please allow up to 1 working days for your tracking number to become active. You can track it at "Track Your Order".
If you have any questions, please send an email to firstname.lastname@example.org. Our customer service staff will reply to you within 48 hours.
What is your return policy?
We want you to be entirely delighted with your purchase from yotoy! If you are unhappy with your purchase for any reason, you may return it within 30 days for a full refund (less promotional discounts and shipping charges).
To be eligible for a refund, returned ITEMS MUST BE IN NEW, RESALABLE condition with all original packaging intact and tags attached. The product cannot have been used. We reserve the right to deny a refund for any returned item that is no longer in new condition, in its original packaging, or is damaged, missing any labels, instructions, or pieces.
If a returned item has been opened, is no longer in intact packaging, is damaged, or is materially different from how the item was shipped to you, it may not be accepted for return or may be subject to a restocking fee of up to 50%. Items not accepted for return will be shipped back to customer at customer's expense.
How do I make a return?
Box up your item(s) and enclose a copy of your packing slip or a note with the name, phone number, email address that the order was placed under, and order number if you have it. Make a note of the reason for your return. Email to email@example.com.
Who pays for return shipping?
Except in the case of damaged or defective merchandise, you are responsible for the cost of return shipping.
If your item arrives damaged or you were sent the incorrect item, please contact us at firstname.lastname@example.org within 5 business days to report the problem. yotoy will provide further instructions and cover the cost of return shipping.
What happens if I receive damaged, missing, or incorrect items?
Upon receipt of your order, please inspect your package for damaged, missing, or incorrect items and contact us WITHIN 5 BUSINESS DAYS at email@example.com to report any problems. Please provide your order number, a photo of the damage, and your packing slip. Damaged items reported five business days or more after delivery may not be eligible for return or replacement.
Can I exchange an item?
We are unable to offer exchanges, but will be happy to help you process a return, place a new order, and waive the shipping fee on your new order.
If we were unable to answer your questions here, please contact us at email firstname.lastname@example.org! Our team will reply you within 48 hours. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.